Account · Data Deletion

Delete Your Account & Data

Crestora Labs, a division of Crestora Property Group LLC · applies to Crestora PDF, Crestora Vault, and other Crestora apps
In short: You can ask us to delete your Crestora account and its associated data at any time. Email [email protected] from your account email with the subject "Delete my account". We verify the request and delete your account and personal data, keeping only the minimum records the law requires (e.g., tax/transaction records). Your documents are never uploaded to us, so there is nothing on our servers to delete.
1

How to request deletion

  1. Email [email protected] from the email address on your Crestora account (this lets us verify it's you).
  2. Use the subject line "Delete my account".
  3. Tell us which product(s) you use (for example, Crestora PDF or Crestora Vault) so we can locate every record.

If you cannot email from your account address, write to us anyway and we will verify your identity another way before acting. You may also use any account-management or "delete account" option available in your Crestora storefront account.

2

What we delete

On a verified request, we delete the personal data tied to your account, including:

  • Your account and contact details (email, name/organization).
  • Your licence, seat, and device-activation records, and the associated device identifier.
  • Your subscription and entitlement records (subject to the retention note below).
  • Support messages you have sent us, unless we must retain them for legal or security reasons.

What we must keep: a limited set of records required for legal, tax, and accounting obligations — for example, invoice and transaction records (typically up to 7 years) — as described in our Privacy Policy. These are minimized and are not used for any other purpose. Deleting your account also cancels active licences bound to it.

3

Data stored only on your device

Some data never reaches us, so there is nothing for us to delete on our side — you remove it by uninstalling the app or clearing its data:

  • Your documents. PDFs are opened, edited, and saved entirely on your device; we never receive or store them.
  • App preferences and your sign-in session, and — if you use the optional AI features — your own AI provider API key, which is stored only on your device.
  • Crestora Vault content is end-to-end encrypted under keys we do not hold; you export or delete it in the app, and deleting your account renders any residual ciphertext permanently unreadable.
4

Timeline

We acknowledge deletion requests promptly and complete verified deletions within the period required by applicable law (generally within 30 days, and sooner where practical). If we need the limited legal/tax records described above, we retain only those and delete the rest.

5

Contact

To request deletion or ask a question, contact [email protected], or write to:

Crestora Labs
6300 N Wickham Rd
# 130 - 422
Melbourne, FL 32940
United States

Request account deletion

Email us from your account address and we'll take it from there.

Email [email protected]